Why should I choose CobTech for my business requirements?
Industry Experience: With over 10 years in the IT industry, we bring a wealth of knowledge and expertise to each and every project.
Leadership Insight: Our Managing Director has over 8 years of firsthand experience working for managed service providers in Australia. This extensive background includes working with non-profit organizations, finance, and healthcare sectors, ensuring a deep understanding of the importance of delivering exceptional services to clients.
Customer-Centric Approach: We prioritise our clients' needs and tailor our solutions to meet their specific requirements, ensuring satisfaction and long-term partnerships.
Comprehensive Services: From IT consulting to cybersecurity, we offer a wide range of services to address all your technology needs.
Innovative Solutions: We stay updated with the latest technology trends and best practices to provide innovative and effective solutions.
Transparent Communication: We maintain open and honest communication with our clients, keeping them informed at every stage of the project.
Focus on Security: We implement robust cybersecurity measures to protect your data and systems from threats and vulnerabilities.
Scalable Solutions: Our services are designed to grow with your business, providing scalable solutions that adapt to your evolving needs.
What is the process for onboarding new clients?
Our onboarding process begins with a comprehensive assessment of your current IT environment and security posture. We then develop a customised plan to address your specific needs, including implementing necessary security measures and providing ongoing support. Our goal is to ensure a smooth transition and seamless integration of our services
What types of IT consulting services do you offer?
We offer a wide range of IT consulting services, including IT strategy development, cybersecurity assessments, managed services,cloud strategy and migration and network design and optimisation.
Can CobTech assist with Microsoft licensing and Cybersecurity compliance?
Yes, we can assist with navigating Microsoft licensing. This can be complex to understand. At a minimum, Cobtech requires clients to have Business Premium licenses with the Entra ID P2 add-on. We can assist you in upgrading to this licensing in order to be compliant with CobTech's security baseline for your organisation.
At CobTech, we take cybersecurity seriously, and licensing below this specification may lack certain essential cybersecurity features
Entra ID P2 includes advanced security capabilities such as:
Azure Active Directory Premium P2: Provides advanced identity protection and privileged identity management.
Conditional Access: Enhances security by applying policies based on user risk levels.
Risk-based Conditional Access: Uses AI and machine learning to detect suspicious sign-ins and set risk levels.
Advanced Threat Protection: Monitors user, device, and resource behavior to detect anomalies.
Identity Protection: Uses risk-based policies to provide a second layer of defense.
These features are essential for maintaining a robust security posture and ensuring compliance with CobTech's security baseline.
How do you approach IT consulting projects?
Our approach involves understanding your business needs, conducting thorough assessments and developing tailored solutions. This ensures successful implementation and continuous improvement for your business.
Where are you located?
We proudly operate from Sydney, Australia, with all our services managed locally. We do not outsource any of our operations outside of Australia.
Can you help with cloud migrations?
Yes! We offer cloud strategy and migration services to help you transition to cloud-based solutions. We ensure a smooth migration process with minimal disruption to your operations.
How do you charge for IT consulting services?
Our pricing model is flexible and tailored to your specific needs. We offer project-based pricing and hourly rates depending on the type of project. We are always honest and upfront with our fees, so you don't encounter any nasty surprises later!
Can you provide training for our staff on new technologies?
Yes, we offer training programs to help your staff effectively use new technologies and stay updated with best practices.
What is the ASD Essential Eight, and why is it important?
The ASD Essential Eight is a set of baseline strategies recommended by the Australian Signals Directorate to mitigate cybersecurity incidents. These strategies include application whitelisting, patching applications, configuring Microsoft Office macro settings, user application hardening, restricting administrative privileges, patching operating systems, multi-factor authentication, and daily backups. Implementing these strategies helps organisations protect their systems and data from cyber threats.
How does CobTech handle data backups?
CobTech offers managed backup services for Microsoft 365, including email, SharePoint, and OneDrive. Our backup solutions ensure that your data is securely stored and easily recoverable in case of data loss or corruption. We follow best practices for data backup and recovery to minimize downtime and ensure business continuity
What do your contracts include?
Our contracts are designed to be clear and straightforward, ensuring that both parties understand the terms and expectations. Here are some key points about our contracts:
Service Details: Our contracts outline the specific services we provide, including the scope of work, response times, and deliverables.
Payment Terms: We clearly define the payment structure, including any recurring fees and payment schedules.
Duration and Termination: Our contracts specify the duration of the agreement ensuring transparency and flexibility.
Service Level Agreements (SLAs): We include SLAs to set expectations for response and resolution times, ensuring you receive timely support.
Liability and Security: Our contracts address liability and include provisions for data security and confidentiality to protect your business.
No Hidden Fees: We believe in transparency, so our contracts do not include any hidden fees or unexpected charges.
How does CobTech stay updated with the latest technology trends?
Our team regularly participates in training, certifications, and industry conferences to stay current with the latest technology trends and best practices.